Privacy Policy

We collect the information you provide when you place an order or contact us — such as your name, email address, shipping address, and order details. Payment information is processed securely by our payment provider and is never stored on our servers.

If you join our Creator Program, we also collect the creator account details you provide — your name and email address — and, only if you separately consent to creator text alerts, the mobile number you provide at creator signup or in your Creator Portal profile.

If you provide your mobile number and separately check the optional SMS consent box, we may send transactional text messages about your orders — such as order confirmations, shipping updates with tracking, delivery notifications, and payment alerts. Message frequency varies based on your order activity. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile number is used solely to deliver the service messages described above. We do not sell your mobile information.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at support@naturalplususa.com.

If you are a Natural Plus USA Creator and you separately check the optional SMS consent box on the creator signup page or in your Creator Portal profile and confirm your mobile number with a one-time verification code, we may send you transactional text messages about your own creator account activity: commission earned on an attributed sale, a team override when a member of your organization makes a sale, notice when a new creator joins your organization, and payout status updates.

This program does not send marketing, promotional offers, or discounts. Consent is optional and is never a condition of joining or remaining in the Creator Program. Message frequency varies based on your account and sales activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Questions: support@naturalplususa.com.

Full details for this program are in our Creator Program SMS Privacy Policy.

Some support interactions on our public site, by phone, or inside a signed-in customer or Creator portal may be processed by xAI so an AI assistant can answer a question or help prepare a support response.

Calls to our AI support line are processed in real time; audio recordings and transcripts are not retained after the call ends. We keep records of support actions taken during a call — such as a support ticket or an order-status email — plus categorical call outcomes and security audit records of tool activity. Please do not give the assistant payment card numbers, passwords, or sensitive medical information.

We limit information sent to xAI to the minimum needed for the support task. The assistant does not need full payment details, and access to order information remains subject to our verification controls.

Our public phone assistant runs on an xAI team with Zero Data Retention, so xAI does not keep inputs or outputs after processing. The private signed-in portal assistant is enabled only after its separate xAI team proves Zero Data Retention on every request.

Natural Plus stores only the visible user and assistant messages from a private portal chat so the signed-in user can continue the conversation and we can operate and secure the service. We do not store hidden prompts, tool instructions, or account-data snapshots in chat history. Portal chat history is automatically deleted 30 days after its last activity. Contact support@naturalplususa.com to request access or earlier deletion.

You can request human support at any time. This line does not provide a live transfer. When the private ticket feature is enabled and passes its privacy checks, the assistant may create a support ticket; otherwise it will direct you to support@naturalplususa.com or our contact form.

We use Google Analytics 4 and the Meta (Facebook/Instagram) pixel to understand how visitors find and use this site — which pages are viewed, which products are added to a cart, and which orders complete. This helps us decide what to stock and where to spend on advertising.

These tools set cookies and may receive your device identifiers, approximate location (from IP address), and the pages you view. They do not receive your name, mailing address, or payment details.

Analytics and advertising tools never receive your mobile phone number or your SMS consent status. That information is covered separately under "Text messages (SMS)" above and is not shared with any third party.

We do not load Google Analytics or the Meta pixel until you make an affirmative choice. You can allow analytics without allowing Meta advertising measurement, choose necessary storage only, or change your decision at any time with the Privacy choices control in the site footer.

California residents: we do not sell personal information as that term is defined by the CCPA. To request access to or deletion of your data, contact us and we will respond within the period the law allows.

We use your information to process and ship orders and provide customer support. If you separately opt in to marketing emails, we may also email updates and promotions. Our transactional SMS program is not used for marketing. We do not sell your personal information.

When you intentionally follow a creator referral or invitation link, we set first-party referral cookies for up to 30 days so we can honor that referral and calculate any commission. These necessary attribution cookies are separate from optional Google and Meta analytics cookies.

Referral records store the destination path and specifically named campaign fields, never an arbitrary page query string. Direct identifiers used for abuse prevention are minimized after 90 days, and referral click records are deleted after 395 days. You can control cookies through your browser settings.

To keep the Creator Program safe and meet U.S. tax rules, creators who request activation are asked for identity verification: a government-issued photo ID, a verification selfie, and a tax form (W-9 for U.S. persons, W-8BEN otherwise). These are used solely to verify your identity, prevent fraud, and satisfy tax reporting obligations — never for marketing, and they are never sold or shared for advertising.

Verification documents are stored in private, access-controlled storage with no public links. Only you (signed in to your own account) and our verification team can view them; every file is integrity-checked before it is stored or displayed, and administrative access is logged. Tax identification numbers are masked in our administration tools.

We retain verification documents while your creator account is active and as long as tax and legal obligations require. You may request a copy or deletion of your information at any time by emailing support@naturalplususa.com; deletion requests are honored except where retention is legally required.

You can unsubscribe from marketing emails at any time using the link in any email. To request access to, or deletion of, your personal data, email support@naturalplususa.com.